UPDATE: Burst water pipes caused phone service shutdown

TWO burst water pipes which caused damage to Telkom’s underground cables in Empangeni, has left a number of businesses and homes without functioning telephone lines for more than a week.

‘We currently have two underground cable breaks in Empangeni. This break was caused by a major water pipe that burst and saturated both cables,’ Telkom said in a statement.

It said the municipality had to first repair the broken water pipe before repairs to the damaged cables could be undertaken.

‘The municipality was able to repair the burst water pipe on Tuesday and we have since commenced the replacement of one of the cables. Full services should be restored by Monday (today).

ALSO READ: Faulty phone lines affect Empangeni business 

Last week a spokesperson for 5Ways Mall confirmed that had received complaints from a couple of businesses on the premises regarding non-functioning phone lines.

One business owner said they had been without phones since the previous week Thursday and were told the lines would be back up the next day.

Grantham Park and Kildare residents said there had also been no Digital Subscriber Line (DSL) service available since last week Sunday.


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